Mediation

Conflict happens in unstable proportions and types first with individual to individual, to organization, to nations etc. I have managed family conflicts and employee disputes enough times to warrant me sharing my experiences and considerations with you.
Considerations:
1. Mediation will certainly cost you, count the cost - There is absolutely an investment you put into the mediation process that you must know of in advance. Your own funds will be spent in the process. Your time and space will be occupied by the need to bring the matters to a final agreement. Mediation takes time and patience - Some problems can take years to resolve.
2. Emotional tolerance and mental self-control are imperative - Are you able to mediate without intolerance towards one side where you bear emotional attachment? A mediator must be indifferent, meaning that there is no taking sides and you will be looking at both sides objectively.
3. Mediator needs capacity and experience to deal with the issue - Have you resolved conflict before? Of what nature? You can easily make things worse when you then have to abort the process because you now realize it's beyond your realm. Once you decide to take it on, see it to the end. Use your own experiences from the past and how others have completed it before to make your contribution useful.
4. Gather all the necessary information - Before you can mediate successfully, gather all the data and figures. Listen to both sides of the story and then bring the stories into one place so that you verify the authenticity of the allegations and counter allegations. Lacking sufficient information, your considered opinion will be unfit. Your contribution will be of no value to the problem at hand.
5. Confidentiality is vital - A lot happens when there is conflict. Both sides refuse to take blame for the negativity. They both feel justified in their smear campaigns. As you mediate there is information that is believed to be kept secret and not exposed. If two employees are fighting, you cannot make this an incentive for the next company meeting. Keep conflict resolution information apart from your daily activities.

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